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FAQ Canam

FREQUENTLY ASKED QUESTIONS


SERVICE QUESTIONS

Where should I have my Can-Am ATV or side-by-side product serviced?

Authorized Can-Am ATV and side-by-side dealers are the best source for service on your Can-Am ATV and side-by-side product. You can use the nearest dealer.

 

How do I know when to have my Can-Am ATV and side-by-side product serviced?

Check your operator’s guide for the manufacturer recommended service intervals. You can also access digital versions of the operator’s guides here.

 

I have a technical question. Should I call Can-Am?

Your authorized Can-Am ATV and side-by-side dealer is the first line in answering technical questions. If you’ve already contacted your dealer and they were not able to provide a satisfactory response to your question, you can contact Can-Am and we’ll find an answer for you.

Where can I obtain an operator’s guide for my Can-Am ATV or side-by-side product? 

You can access digital versions of the operator’s guides here. In addition, a hardcopy version can be purchased from an authorized Can-Am ATV and side-by-side dealer.

 

What if I have a concern related to the speed or quality of service on my vehicle by a Can-Am ATV and side-by-side dealer?

Your first step should be to raise your concern to the service manager of your dealership. If you are still not satisfied with any aspect of the service performed on your vehicle, you can then contact Can-Am customer service.  

 

How should I store my vehicle?

Please consult the "Storage" section of your operator's guide for information on properly storing your vehicle during the off-season.  

WARRANTY QUESTIONS

How do I get my vehicle repaired while in warranty?

Your first step would be to take your product to an authorized Can-Am ATV and side-by-side dealer for diagnosis. The technician can help determine if the repair will be covered under warranty.

 

 Is my factory warranty transferable to another owner if I sell my vehicle?

Yes, the warranty always follows the vehicle.

 

Is my factory warranty valid at any authorized Can-Am ATV and side-by-side dealer?

Yes, any authorized Can-Am ATV and side-by-side dealer should be able to assist you with factory warranty work.

 

Does my factory warranty cover transporting the unit to and from the dealership?

No, vehicle transportation to and from the dealership is not included and is the owner's responsibility.

 

Why was my replaced / repaired part not covered under warranty?

If a part failure is not deemed to be caused by a manufacturer defect, it is possible that the repair would not be covered under warranty.

 

How do I update my address or change the ownership of my Can-Am ATV or side-by-side product?

You can send us a proof of purchase or of ownership (such as a bill of sale), the mileage or hours on the vehicle, and your complete mailing address and phone number.  

PARTS AND ACCESSORIES

Can I purchase Can-Am ATV and side-by-side Parts or Accessories directly from Can-Am?

You can obtain Can-Am ATV and side-by-side parts and accessories from your dealer, or using our online store. You can access the Can-Am ATV and side-by-side parts catalog here.

 

How can I get support for a part or accessory?

Please get in touch with the Parts Department of the dealership where you purchased the part or accessory.

 

I have a parts / backordered parts concern at my Can-Am ATV and side-by-side dealer, what should I do?

Discuss your concern directly with the parts manager at your dealership. If the concern is still not resolved to your satisfaction, please contact us.

PROMOTIONS AND MARKETING QUESTIONS

How can I find out what the current promotions or incentives are?

Your authorized Can-Am ATV and side-by-side dealer will have access to all current promotions and incentives.

I didn't receive a promotional discount or item, how can I get help?

 Raise the issue with the dealer where you purchased the unit. If you're still having trouble obtaining any promotional discounts or items that you feel should be applicable to your purchase, get in touch with Can-Am customer service and we'll assist you.

PRODUCT RECALLS & SAFETY BULLETINS

How do I find out if there are outstanding safety bulletins to be performed on my Can-Am ATV and side-by-side product?

Your authorized Can-Am ATV and side-by-side dealer is equipped to verify if there are any outstanding safety bulletins or recall notices applicable to your vehicle using your VIN. There is no charge for this service.







Mellissa Reese

Sales Manager Outboards & Boats

Contact for more information

email: 
yamahaangel@outlook.com

Bob Walker

Sales Manager UTV/ATV & SNOWMOBILES

email: 
James Fann (Bubba)

Service Manager

email:
Michael D. Blackburn II

Parts Manager